Return Policy:
The original purchaser has a period of 30 days to return any purchase besides remote controls for a full refund, less shipping, handling and any restocking fees. Merchandise must be in new, unused, sealed, re-saleable condition and returned in the original undamaged packaging. All warranty books, instructions manuals, parts and accessories must be included inside the original box in which the item was shipped. To protect the original factory carton from any shipping damages, please place it inside another carton for return shipping.
All returns require an advance "RMA" (Returned Merchandise Authorization Number). Please call our office to receive an RMA number before you send your purchased items back to us. Returns without an RMA number will be rejected and returned back to you at your cost.
When returning a purchased item, customer is responsible for all freight costs - to us as wells as freight back (freight collect) in the event of Rejection, regardless of the original freight fees. Full acceptance of merchandise is final only after our inspection. Returned merchandise purchased with free shipping will be billed retroactively at full rate upon acceptance.
In-stock items require a 20% re-stocking fee; Special Order, Out-of-Stock, or Bulky items require a 25% re-stocking fee. Merchandise must be received by Elite Gates no later than 30 days after the date of purchase, no exceptions.
Purchaser has up to 24 hours to cancel any Pick-Up order without being subject to any fees. All Pick Up orders that are cancelled past the 24 hour window are subject to an automatic 10% return/cancellation fee. Any orders placed on Will Call and which are not picked up within 5 business days after the date of order will be considered abandoned and will therefore be subject to an automatic 10% return/cancellation fee.
At our discretion, refunds are issued either by check or credited back to the original account used to charge the merchandise, 14 days after approved return.
For your protection we may install a security seal on the merchandise which once removed, they will not be accepted for return or exchange
All warranty issues and defective merchandise must be directed to and handled by the original manufacturer. If requested, we will supply you with any information you may need from us to back up your claims against a manufacturer. Furthermore your input can determine whether we will continue to carry a manufacturer’s product or not as your satisfaction is our priority.
SORRY, NO RETURNS OR EXCHANGES ON ANY REMOTE CONTROLS, OPEN BOXES OR USED ITEMS. NO EXCEPTIONS TO THIS CONDITION WILL BE GRANTED UNDER ANY CIRCUMSTANCE!!!
Shipping Policy:
Most orders are shipped the same or next business day depending upon the time the order was received via UPS Ground. Larger items are shipped by common carrier (trucking company). All shipping charges must be prepaid, no COD.
You may receive two or three packages to complete a large order. Multiple deliveries do not require any additional shipping charges.
When large items are shipped by common carrier, and should the customer provide incorrect delivery information, a residential delivery surcharge will apply for residential deliveries. Such extra charge is the responsibility of the customer and will automatically be charged to customer’s credit card. Also to remember, when common carrier is used, often times the customer is responsible for unloading the items from the truck themselves or face delivery refusal/surcharges by the freight company.
In the event a customer refuses shipment after it left our warehouse, the customer will be responsible for all freight charges to and from the shipping location as well as any restocking fee.
In the event a customer requests to pick up the shipment at a local freight company terminal and the customer does not pick up the shipment, the customer is responsible for the cost of shipping both to and from the freight terminal, daily storage fees and a restocking fee.
Privacy Policy:
Elite Gates is committed to protecting your privacy; we do not sell, trade, or rent your personal information, if any, to others. We are dedicated to protecting your privacy. We use the information we collect on the site to make shopping at Elite Gates possible and to enhance your overall shopping experience.
Questions: admin@elitegates.net
