Company Policy

Return Policy

The original purchaser has a period of 30 days to return any purchase besides remote controls and special order items for a full refund, less shipping, handling and any restocking fees. Merchandise must be in new, unused, sealed, re-saleable condition and returned in the original undamaged packaging. All warranty books, instructions manuals, parts and accessories must be included inside the original box in which the item was shipped. To protect the original factory carton from any shipping damages, please place it inside another carton for return shipping.

All returns require an advance "RMA" (Returned Merchandise Authorization Number). Please call our office to receive an RMA number before you send your purchased items back to us. Returns without an RMA number will be rejected and returned back to you at your cost.

SORRY, NO RETURNS OR EXCHANGES ON OPEN BOXES OR USED ITEMS. KEYS CAN BE EXCHANGED BUT NOT RETURNED. NO EXCEPTIONS TO THIS CONDITION WILL BE GRANTED UNDER ANY CIRCUMSTANCE!!! 

When returning a purchased item, customer is responsible for all freight costs - to us as well as freight back to customer (freight collect) in the event of a Rejection, regardless of the original freight fees. Full acceptance of merchandise is final only after our inspection. Returned merchandise purchased with free shipping will be billed retroactively at full rate upon acceptance.

All returnable items require a 20% re-stocking fee; Special Order, Out-of-Stock, or Bulky items such as gate operators require a 25% re-stocking fee. Merchandise must be received by Elite Gates no later than 30 days after the date of purchase, no exceptions. Orders cancelled past 4pm PST of the day of purchase and which did not leave our warehouse yet require a 10% transaction and restocking fee. Any orders placed on Will Call and which are not picked up within 5 business days after the date of order, will be considered abandoned and will therefore be subject to standard restocking fee.

At our discretion, refunds are issued either by check or credited back to the original account used to charge the merchandise, 14 days after APPROVED return.

For your protection we may install a security seal on the merchandise which once removed, they will not be accepted for return or exchange

Warranty

Unless you've purchased a separate "Repair Warranty" from us, all warranty issues including defective merchandise must be directed to and handled by the original manufacturer. If you would like to hire us to act as an intermediary there is a minimum $120 processing fee if/when this service is available.

For your knowledge:

  • Gate operators can never be returned to the manufacturer as a whole unit only inner parts may be covered
  • We cannot act as intermediary for accessories such as remotes, receivers, photoeyes, loops etc - you will have to contact the manufacturer for those
  • All shipping charges are the customer's responsibility
  • Shipping Policy

    Most orders are shipped the same or next BUSINESS day (we are closed Saturdays, Sundays and Holidays) via UPS Ground, no signature needed. Should you require a signature please call our office. Larger items are shipped by common carrier (trucking company).  All shipping charges must be prepaid, no COD.

    You may receive two or three packages to complete a large order. Multiple deliveries do not require any additional shipping charges.

    When large items are shipped by common carrier, and should the customer provide incorrect delivery information, a residential delivery surcharge will apply for residential deliveries. Such extra charge is the responsibility of the customer and will automatically be charged to customer’s credit card. Also to remember, when common carrier is used, often times the customer is responsible for unloading the items from the truck themselves or face delivery refusal/surcharges by the freight company.

    In the event a customer refuses shipment after it left our warehouse, the customer will be responsible for all freight charges to and from the shipping location as well as any restocking fee as provided by our Return Policy.

    In the event a customer requests to pick up the shipment at a local freight company terminal and the customer does not pick up the shipment, the customer is responsible for the cost of shipping both to and from the freight terminal, daily storage fees and a restocking fee.

    Errors, Inaccuracies & Updates:

    Elite Gates does not warrant the accuracy or completeness of the information, text, graphics, links, or other items contained within this site. The documents and related graphics published on this site could be outdated or contain technical inaccuracies or typographical errors. Changes are periodically made to the information herein. Elite Gates and/or its respective suppliers may make improvements and/or changes in the product(s) or service(s) offered and/or the program(s) described herein at any time. Elite Gates has no duty to update this site or the content hereof and Elite Gates Shall not be liable for any failure to update such information.

    You agree that Elite Gates And any of its officers, directors, employees, or agents will not be liable, whether in contract, tort, strict liability or otherwise, for any indirect, punitive, special, consequential or incidental damages (including without limitation lost profits, cost of procuring substitute service or lost opportunity) arising out of or in connection with the use of this site or a linked site, or with the delay or inability to use the site or a linked site, even if Elite Gates was made aware of the possibility of such damages. This limitation on liability includes, but is not limited to, the transmission of any viruses which may infect a user´s equipment, failure of mechanical or electronic equipment or communication lines, telephone or other interconnect problems (e.g., your inability to access your internet service provider), unauthorized access, theft, operator errors, strikes or other labor problems or any force majeure. Elite Gates cannot and does not guarantee continuous, uninterrupted or secure access to the web site. Furthermore, you agree to indemnify Elite Gates against liability for any and all use of the site. Elite Gates shall in no event be liable for incidental or consequential damages, including, without limitation, (i) electricity or fuel costs, (ii) labor costs associated with repairing, removing, installing or servicing the product or (iii) any other damages resulting from any defect in or malfunction of the product. Elite Gates sole responsibility shall be to replace or repair products as provided in Our Terms and Conditions herein.

    Trademarks

    Liftmaster® and MyQ® are registered trademarks of The Chamberlain Group, Inc. All trademarks featured or referred to within this site are the property of their respective trademark holders. Trademarks and their respective holders are in no way associated or affiliated with Elite Gates or our website and are used solely for the purpose of identifying the specific products. Their use does not imply endorsement by their holders nor is it any indications of any relationship between Elite Gates and the holder of said trademark.

    Safety Information:

    ALWAYS, ALWAYS, ALWAYS! refer to your gate operator’s manual and consult with the installer for additional information BEFORE you buy any product. We encourage you to download and read through the specification sheets and installation manuals of the products you intend to buy so you can get familiar with the equipment and verify that you'll purchase all the necessary safety devices in order to comply with UL325, ASTM F2200 Guidlines and your local building codes. If you cannot find an installation manual please contact our office and we will provide you with one!!! 

    A moving gate can cause serious injury or death!

    Your vehicular gate is not intended for pedestrian use. A separate pedestrian gate is required if pedestrian traffic is expected. Clearly display warning signs on both sides of your gate.

    Keep clear of the gate area at all times! People must be warned to stay away from all moving parts, entrapment zones and hazard or pinch points. If your gate has open rollers, be sure roller guards have been installed. Never try to operate the gate by reaching between, though, over or around the fence or gate. Make certain that all access control devices (push buttons, key switches, card Readers, etc.) Are mounted at least six Feet (6’) away from any moving part of the gate, or where they cannot be accessed by reaching through the gate. Do not permit children to play on or around a gate, and keep all controls out of their reach.

    Obviously this section cannot cover all possible situations because each system is designed for a specific location or use, and has a unique set of components, however this section provides important HIGHLIGHTS of two safety standards related to automatically operated gate systems. Read it and be certain this information is reviewed by those authorized to use your gate.

    The industry has endorsed two voluntary safety standards related to automatically operated gate systems. UL325 addresses the manufacturing and installation of gate openers and ASTM F2200 addresses the design and construction of gates for vehicular traffic that are to be automated. Owners and users must be aware of the possible hazards associated with an automatic gate system and take care to reduce the risk of injury. Be certain that the designer and qualified installer of your gate system understands and applies the UL325 and ASTM F2200 standards as they relate to your unique gate system.

    Take a few minutes to inspect and test your gate system, make monthly inspection and testing a part of your regular routine. Safety is everyone’s business, make gate opener safety a habit in your home.

    ASTM F2200 Requirements:

    ASTM F2200 standards require that automated gates must have the following, where applicable: Covers for all exposed rollers, protective screen mesh and/or guard posts. Slide gates and the adjacent fence must not allow a 2 1/4” sphere to pass through up 48” from the ground. Gates must be prevented from falling over if disconnected from the gate opener. Swing gates with potential entrapment zones of greater than 4” to less than 16” must be protected. Swing gates must not have any protrusions on the bottom of the gate.
    Please refer to ASTM F2200 for complete information

    UL325 Requirements:

    Ul325 compliant installations require the use of multiple entrapment protection devices that are effective while the gate is both opening and closing. Talk to your qualified installer about the entrapment protection devices recommended for your system. Some examples of these devices are:
    -Gate Sensing Edges
    -Photoelectric Sensors
    -Audio/visual Moving Gate Alarms
    Please refer to UL325 guideline for complete information

    Privacy Policy

    Elite Gates is committed to protecting your privacy; we do not sell, trade, or rent your personal information, if any, to others. We are dedicated to protecting your privacy. We use the information we collect on the site to make shopping at Elite Gates possible and to enhance your overall shopping experience.

    Policy Changes

    This policy is subject to change without notice

    Jurisdiction

    This Agreement is made in, and shall be governed solely by the laws of the State of California, County of Ventura

    Questions: sales@elitegates.net

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Liftmaster and MyQ are registered trademarks of the chamberlain group, Inc.
All Trademarks featured or referred to within this site are the property of their respective trademark holders